Top 9 IT Trends Forecast by Automox Experts

Change drives IT. And 2025 is set to bring even more innovation as technology evolves and businesses face new challenges. Another dynamic year has passed, setting the stage for fresh advancements and opportunities. Automox experts have shared their insights into the trends shaping IT and cybersecurity in the coming year.

From AI-driven IT operations to the further adoption of Zero Trust security and the continued merging of IT and security functions, these predictions offer a clear view of what lies ahead. 

Explore these expert forecasts to gain the insights needed to prepare for the challenges and opportunities of 2025.

In 2025, AI-driven predictive operations will gain traction within IT strategies. While widespread adoption may not occur immediately, many vendors will integrate predictive capabilities into their products to meet the growing demand for operational efficiency. Increasing data volume and complexity will push organizations to replace traditional monitoring with AI and machine learning tools. These technologies will forecast potential issues before they disrupt business operations or employee productivity, enhance system performance, and support decision-making processes. 

Over time, this approach aims to reduce downtime, boost efficiency, and foster proactive IT management. As businesses seek higher reliability with limited resources, AI-driven operations will play a critical role in meeting these needs.

– Peter Pflaster, Senior Manager, Product Marketing

In 2025, the Zero Trust security model will come to serve as the baseline for major enterprises. With cyber threats advancing and targeting both on-premise and cloud environments, traditional security models reliant on perimeter defenses will fall short. Zero Trust—where no entity is trusted by default—will become fundamental to safeguarding data, applications, and users. 

This approach will leverage Identity and Access Management (IAM), continuous authentication, and micro-segmentation to establish a more adaptive and resilient security posture. 

As hybrid and remote workforces expand, Zero Trust will play a critical role in mitigating security risks and enabling organizations to address the evolving threat landscape. Its effectiveness in countering increasingly sophisticated attacks will solidify its position as the standard in enterprise security.

– Steph Rizzuto, Senior Product Manager

In 2025, the distinction between security and IT roles will continue to converge as organizations face rising cyberthreats and operational challenges. Increasingly integrated workflows will require IT and security teams to collaborate more closely, addressing vulnerabilities and ensuring seamless operations.

Advanced technologies like automated patch management, endpoint detection and response (EDR), and vulnerability management solutions will bridge traditional gaps between these departments. 

IT professionals will take on responsibilities traditionally associated with security, including proactive threat mitigation and compliance management. Similarly, security teams will rely on IT expertise to implement scalable solutions across evolving infrastructures.

This ongoing convergence will necessitate a unified approach to protecting organizational assets and emphasize the importance of cross-disciplinary expertise in modern IT environments.

– Katherine Chipdey, Senior Director, Solutions Engineering and Alliances

In 2025, AI in IT will extend beyond traditional support roles, setting a new standard for real-time, in-app engagement. Rather than simply accelerating ticket resolution, AI will act as an always-on “CX (customer experience) tech consultant,” delivering immediate answers to technical questions, troubleshooting issues, and guiding users through product features—all without requiring a support ticket. Customers will gain seamless access to expertise embedded directly into their workflows, eliminating delays and creating instant, in-app assistance as a standard expectation.

This advancement will hold particular value for high-end commercial and enterprise accounts, where customer relationships and trust drive success. Account managers and customer success teams in these settings depend on real-time, accurate technical knowledge to demonstrate credibility. For example, during a Zoom meeting with an enterprise client, a customer success manager can rely on AI to instantly provide insights on product capabilities, potential issues, or relevant metrics. This allows the human representative to focus on strategic alignment and relationship-building, while AI contributes real-time knowledge. 

Early adoption of this AI-driven model will differentiate companies by enhancing customer satisfaction, loyalty, and engagement, boosting retention rates and Net Promoter Scores (NPS). The combination of AI’s technical expertise with the relational strengths of human representatives will define customer success excellence in 2025. Organizations integrating AI-powered “ticketless” models with always-on support will exceed customer expectations, raising the bar for best-in-class service in the digital era.

– Charles Coaxum, SVP of Customer Experience

To meet customer demands efficiently, IT will increasingly adopt shortform video content for training in 2025. These concise, engaging videos deliver key information in seconds, aligning with the preferences of busy audiences who prioritize quick solutions over long-form content. 

Short videos provide immediate value and actionable insights, offering viewers a sense of accomplishment. This approach supports today's fast-paced, attention-limited digital environment, where every second counts.

– Katie Bleichman, Senior Manager CX Operations and Enablement

A recent report by the Cybersecurity and Infrastructure Security Agency (CISA) revealed that, in 2023, most of the frequently exploited vulnerabilities were initially targeted as zero-day exploits. This marks an increase from 2022 when fewer than half of the top exploited vulnerabilities were zero-day attacks.

This trend will drive the need for aggressive patching strategies combined with demanding mitigation approaches. Automated configuration updates at scale will become critical as organizations defend against rapidly evolving exploitation campaigns by malicious actors. Security teams will collaborate closely with IT teams to create and implement temporary configuration changes, ensuring vulnerabilities are mitigated in real time. 

Once vendors issue patches, these teams will integrate them into the existing defense strategies to maintain security integrity.

– Jason Kikta, CISO / SVP of Product

A KPMG US survey found that nearly 80% of CEOs expect a full-time return to the office within three years, a sharp increase from 34% in an earlier survey. This shift toward in-office and hybrid work will require IT infrastructures to evolve.

Organizations must invest in technology that enables seamless collaboration between on-site and remote employees. Zero Trust architectures will play a critical role in safeguarding sensitive data as employees move between work locations.

– Tom Bowyer, Director of Security

AI is transforming cybersecurity, making 2025 a crucial year for the industry. For Chief Information Security Officers (CISOs) and Information Security analysts, the integration of AI with cybersecurity is unavoidable.

AI-driven tools now play a key role in identifying and responding to threats. By processing vast amounts of data in real time, these tools detect irregular patterns—such as a suspicious login attempt from a distant region at an odd hour—and flag issues before they escalate.

For organizations, this results in faster, more accurate responses to security incidents. AI reduces false positive alerts, allowing IT teams to concentrate on critical threats. Functioning like a virtual security analyst, AI operates round-the-clock to anticipate and counteract malicious activities.

Yet, the same technology benefits cybercriminals. They use AI to automate phishing attacks, generate deepfake content to mimic executives, and quickly uncover vulnerabilities. This creates more advanced, harder-to-detect cyberattacks, intensifying the effort required by IT teams to stay ahead.

AI in cybersecurity is no longer just a concept but a core part of operations. Though it introduces new challenges, it also presents opportunities to strengthen defenses. By adopting AI strategically, IT teams can turn 2025 into a year of innovative and effective security strategies.

– Mike Bollman, Senior Product Marketing Manager 

In 2025, the adoption of ARM-based server environments will expand further. ARM continues to gain momentum in data centers and cloud servers due to its cost-efficiency and energy-saving capabilities. These processors are typically less expensive to produce than traditional AMD64 architectures, offering reduced power consumption without sacrificing performance. This makes ARM an attractive choice for organizations aiming to lower operational costs and decrease their carbon footprint while maintaining computing capability.

Linux has supported ARM for years, and Microsoft's broader ARM support now increases its viability for businesses transitioning to or integrating ARM-based solutions. Additionally, major cloud providers like Amazon Web Services (AWS), Microsoft Azure, and Google Cloud now offer competitively priced ARM-based instances, enhancing its appeal.

Greater adoption across industries is anticipated, diversifying server architectures and driving innovation in application development designed for ARM's capabilities. This trajectory has the potential to reshape the dynamics of the server market.

– Jeremy Maldonado, Senior Solutions Consultant