AUTOMOX+
Endpoint Management Software Services & Plans
With three support plans and available services, our teams are here to help ensure you get the most out of your Automox investment.
Standard
24x7 access to open support tickets, Automox University, Automox Community, and access to the onboarding webinar.
Premium
Enhanced support response, personalized 1:1 onboarding with a solutions consultant, quarterly health check reports, semiannual solutions optimization engagements, and Ask Otto AI scripting assistant.
Premium Plus
All of the benefits of Premium plus a designated Technical Account Manager as your partner throughout your Automox journey!
Explore Support Plans
Standard | Premium | Premium Plus | |
CUSTOMER ENGAGEMENT | |||
24x7 access to Automox Community | |||
24x7 access to Automox University courses |
SUPPORT OF CUSTOMER'S INSTANCE | |||
24x7 access to open support tickets | |||
24x7 access to Automox Knowledge Base | |||
Support via customer portal during business hours | |||
Software updates and fixes based on product subscription | |||
Priority 1 target response times | 2 hours | <1 hour | <1 hour |
Priority 2 target response times | 4 hours | 2 hours | 2 hours |
Priority 3 target response times | 8 hours | 4 hours | 4 hours |
Priority 4 target response times | 1 day | 8 hours | 8 hours |
24x7 support for Priority 1 tickets | |||
24x7 support for Priority 2 tickets | |||
Access to live agent for Priority 1 and 2 tickets | |||
Support queue prioritization | |||
Onboarding webinar (on-demand recording and monthly public session) | |||
Personalized onboarding (1:1 with a Solutions Consultant)* |
PRODUCT | |||
Access to product releases based on product subscription | |||
Online access to developer portal | |||
First access to beta program | |||
Ask Otto AI scripting assistant |
TECHNICAL ACCOUNT MANAGEMENT * | |||
Health check report | Quarterly | Quarterly | |
Solutions optimization | Semiannual | Quarterly | |
Best practices webinar | Monthly | Monthly | |
Designated Technical Account Manager (up to 16 hours/month), including: | |||
Proactive outreach | |||
Ad-hoc knowledge transfer and product guidance |
Maximize Your Investment
Our support plans are designed to speed up your time to value and ensure your continued success.
Standard Support Highlights
Support Resources
The Automox Customer Portal provides 24x7 access to the knowledge base so you can explore and find answers to technical product questions.
Automox University
Automox University offers onboarding webinars and educational courses in bite-size chunks to help you become an expert quickly.
Automox Community
The Automox Community enables you to engage with Automox as well as share information with peers. Our vibrant community is also home to a shared collection of Automox Community Workets™ that you can leverage for fast and reliable automation in your environment.
Continuous Updates
As a cloud-based, SaaS solution, Automox is continuously improving with new capabilities and updated functionality.
Premium Support Highlights
24/7 Support
Access 24x7 support for Priority 1 and Priority 2 issues to support your critical business needs.
Live Agent Access
Engage with Technical Support Engineers via screen share sessions.
Enhanced Response Times
Receive enhanced response times and priority queueing aimed at getting issues addressed fast. Target response times are as follows:
- Priority 1: <1 hour
- Priority 2: 2 hours
- Priority 3: 4 hours
- Priority 4: 8 hours
Ask Otto AI Scripting Assistant
Ask Otto is Automox's guided chat experience that generates Powershell or bash scripts powered by generative AI. Simply Ask Otto to help create an automation, then test and deploy that automation at scale with Worklets.
Personalized Onboarding
An Automox Solutions Consultant engages with you 1:1 to provide knowledge transfer and guidance for agent deployment, groups, policies, and additional features.
Health Check Report
Automox reviews Group, Policy, and Endpoint configurations to ensure the platform is providing you with the efficiency you need. Your Health Check report provides usage details and findings for optimization.
Solutions Optimization
An Automox Solutions Consultant performs an in-depth review to evaluate your goals, objectives, and console health. Your Executive Brief details recommendations aimed at maximizing your productivity.
Best Practices Webinar
Access monthly best practices webinars with varying topics. View and sign up for sessions through Automox University and learn strategies for optimizing efficiency with the product.
Premium Plus Support Highlights
Designated Technical Account Manager
The Technical Account Management Program offers up to 16 hours of service from a designated Technical Account Manager per month during business hours. The Technical Account Manager will check in with you so you get the most out of the product and provide 1:1 strategic advisory services.
Proactive Outreach
Your designated Technical Account Manager will regularly engage with you to:
- Review and discuss issues, projects, and goals
- Discuss best practices
- Provide knowledge transfer and technical guidance
- Serve as a support and product liaison
Ad-hoc Knowledge Transfer and Product Guidance
Your designated Technical Account Manager is available for you to engage about specific product questions, strategic consultation on your objectives, and ad-hoc knowledge transfer.
Overall User Rating
“While the product speaks for itself, the people of Automox speak even louder. They're eager to help you when needed and they show a genuine interest in both you and the organization you represent. You simply cannot ask for a better customer service team.”
- Gartner, Verified Customer Review
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