The new 2024 State of ITOps report is finally out! It's packed with awesome insights on how automation can supercharge your IT agility. On top of surveying 500 ITOps professionals, we also talked to our resident Automox experts and valuable community champions. Here are some takeaways from the report featuring their thoughts!
1. ITOps professionals report a lack of IT tool integration resulting in numerous inefficiencies.
We asked Jack Smith, an Automox Community champion and Sr. Security Engineer, about the impact of not integrating IT tools. Here's what he had to say:
The lack of any tool integration impacts efficiency by having to delay or block expected outcomes to build whatever middleware is necessary to overcome an internal challenge.
Jack Smith, Sr. Security Engineer
cough Go ahead and join Jack in the Automox Community! cough
2. 93% of ITOps professionals report issues with third-party patching.
With a staggering 93% of ITOps pros experiencing problems with third-party patching, we reached out to Peter Pflaster, our Senior Manager of Product Marketing here at Automox, to find out what organizations do when faced with these challenges. Here's what he had to say:
The software required to run an efficient and productive business has grown exponentially. Older tools just aren’t equipped to handle a large catalog of third-parties. Doing so requires significant effort by IT teams to monitor for new updates and package them for deployment. In the end, most organizations buy more tools or simply give up.
Peter Pflaster, Sr. Manager, Product Marketing
3. AI-enabled tools (68%) and workflow automation tools (67%) are the most important tools for increasing IT speed and agility.
AI is the star of 2024! We spoke to Landon Miles, Technical Marketing Manager, to find out how organizations can benefit from Generative AI and AI-powered tools. Here's what he had to say::
Generative AI functions as a powerful accelerator in the IT industry, enabling organizations to enhance their IT agility easily. AI can help you navigate the complex maze of information to directly access valuable insights, empowering your org to make informed decisions and innovate at remarkable speeds.
Landon Miles, Technical Marketing Manager
4. According to ITOps professionals,the top three areas for Generative AI opportunity are: Decision and support analytics, Security enhancements, Automation and efficiency.
Are you convinced about the perks of Generative AI? We chatted with a few admins to find out what they're most pumped about getting from Generative AI:
The biggest opportunity for ITOps Generative AI is to provide intelligent decision support for operations teams, helping us identify risks and failures, and providing optimization recommendations.
Systems Administrator
[Generative AI] can help pinpoint problems and reduce reliance on manual intervention. It can also be adjusted based on real-time feedback to provide reliability.
Desktop Administrator
The new report is a treasure trove of insights
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