Is Your Resolution Process Part of the Problem?
Troubleshooting IT issues and Help Desk tickets often requires remotely accessing an end user's device to investigate and resolve whatever is wrong. Taking control of a user's device remotely sounds easy enough until you do it in the real world.
Shifting between multiple tools to launch remote control, or worse, re-assigning the ticket to another team who “owns” the remote control tool, extends resolution times and slows down productivity. With a short window to resolve IT tickets, extended fix times cause missed SLAs and can infuriate your users.
Pain-Free Troubleshooting at Your Fingertips
Automox elevates your IT and Help Desk troubleshooting operations by removing the need for yet another tool or process. Automox remote control lets you quickly and securely access your macOS and Windows endpoints to fix any issues remotely from the same console without switching tools.
Real-time investigation and remediation. One single console. No additional tools or processes.
Fix Issues Faster
See what your users see and increase resolution efficiency by consolidating investigation and remediation in one VPN-free console with a single agent.
Gain Quick Visibility
With real-time visibility of issues, remove workflow hand-offs or platform-hopping to reinstate user productivity fast.
Validate with Confidence
Attended sessions create a secure client-to-console interaction for protected device interactions and investigation.
Overall User Rating
“Great time-saving and effortless product. Constantly improving and providing great support.”
- Director Of Information Technology in the Transportation Industry
How Does Remote Control Work?
Take your Help Desk resolution process from slow and painful to fast and powerful in minutes.
Navigate
Global Administrators, Zone Administrators, and Zone Operators can use remote control directly from the Device Page. From the Automox console, go to the Devices Page and select the macOS or Windows endpoint you would like to access securely.
Launch
A Device Details page will open providing a range of details beneficial to the investigation process when triaging issues. To enable remote control, simply click on the remote control prompt and Automox will launch the session.
Troubleshoot!
A separate browser window will appear as the Automox agent installs and starts the session on the targeted device. Once the user grants permission to access their device, you'll have full remote access to start troubleshooting, including viewing the user's screen(s), running Powershell scripts (including Worklets), and copying and pasting via Clipboard.
